20L Lightweight Sports Waterproof Backpack
20L Lightweight Sports Waterproof Backpack
Product information:
Color: black, blue, green, gray
With or without padding: Yes
Function: Storage
Material: Polyester
Capacity: 20L
Enjoy FREE standard shipping across Australia and New Zealand.
Every order is carefully processed and shipped with tracking, ensuring you stay updated every step of the way.
If you’re not completely satisfied, you can return or exchange your item within 30 days of delivery — hassle-free and guaranteed.
FAQ
1. Do you offer international shipping?
Yes, we currently provide FREE international shipping to Australia and New Zealand.
Shipping Options & Estimated Delivery Times:
- Standard Shipping: 6–10 business days (FREE)
Additional Information:
All shipments include a tracking number to monitor your order from dispatch to delivery.
Our products are shipped directly from our trusted partner warehouses in China, and all customer support is managed from Thailand.
Delivery times may vary slightly due to seasonal demand, logistics conditions, or customs clearance procedures.
We make every effort to ensure your order arrives as quickly as possible within these timeframes.
2. Do I pay in NZD, AUD, or USD?
Prices automatically display in your local currency (NZD or AUD) based on your location. Checkout is in USD, and your bank will handle the conversion securely and seamlessly — fast, safe, and hassle-free.
3. How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use it to track your package on our website’s “Track Order” page or through the shipping carrier's website.
4. What is your return and refund policy?
If you receive a damaged or incorrect item, please contact us within7 days of delivery. We offer free replacements or full refunds for eligible returns. Please refer to our Return Policy page for detailed instructions.
5. Can I cancel or change my order after placing it?
You may cancel or modify your order within 12 hours of placing it. After that, the order is processed and shipped, and we won’t be able to make changes. Contact our support team immediately for any urgent changes.
6. Are your products high quality?
Absolutely. We partner with trusted suppliers to deliver durable, stylish, and affordable bags and wallets. Every product is quality-checked before shipment to ensure customer satisfaction.
7. What payment methods do you accept?
We accept secure payments through the following methods:
Major credit and debit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
Digital wallets: Apple Pay, Google Pay
All payments are processed safely via Stripe, ensuring your information is fully protected.
8. Do I have to pay customs or import duties?
For shipments to Australia and New Zealand, orders may include GST (Goods & Services Tax) and/or import duties, which are handled by the courier at delivery. These charges are determined by local customs authorities and are the responsibility of the recipient.
Most orders are delivered smoothly, and these fees are usually manageable. We recommend reviewing your country’s import policies so you can enjoy a hassle-free delivery.
9. How do I contact customer support?
You can reach our customer support team via the Contact Us page on our website or email us directly at support@jibokglobaltrade.com. We aim to respond within 24 hours.
10. Do you offer free shipping?
Yes! We providefree standard shippingon all orders delivered toAustraliaandNew Zealand.
There areno hidden charges— the price shown at checkout is thefinal amount you pay.
